Effective Date: 14/07/2026

At Excellence Travel Services LTD (“we”, “us”, “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or engage with our transport services.

By using our website or contacting us for transport arrangements, you agree to the collection and use of your information in accordance with this policy.

1. Who We Are

Excellence Travel Services LTD is a UK-registered transport solutions provider specialising in minibus and coach hire services across the United Kingdom.

Registered Office:

Excellence Travel Services Ltd, 124 City Road, London EC1V 2NX, UK

Company Registration Number: 17185094

Email: info@excellencetravel.co.uk

2. Information We Collect

We may collect and process the following information:

• Full name
• Email address
• Telephone number
• Company details
• Pick-up and drop-off locations
• Travel dates and times
• Passenger numbers
• Special travel requirements
• Billing and payment information
• IP address and website usage data

3. How We Use Your Information

We use your information to:

• Process and manage booking enquiries
• Arrange transport services on your behalf
• Communicate regarding quotes and bookings
• Improve our services and customer experience
• Meet legal and regulatory requirements
• Prevent fraud and misuse of our services

4. How Our Service Operates

Excellence Travel Services LTD acts as a transport solutions provider and booking coordinator. In order to fulfil transport requests, we may work with carefully selected and trusted third-party transport operators across the United Kingdom.

Where required for your booking, relevant travel details may be shared with these partner operators strictly for service delivery purposes.

All partner operators are expected to handle your data responsibly and in compliance with applicable data protection laws.

5. Legal Basis for Processing

Under UK GDPR, we process your personal information based on:

• Contractual necessity
• Legitimate business interests
• Legal obligations
• Your consent (where required)

6. Data Sharing

We do not sell or rent your personal information.

We may share your information with:

• Licensed transport operators
• Payment processors
• IT and website service providers
• Legal and regulatory authorities where required by law

7. Data Storage & Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, or disclosure.

Your information is stored securely and only retained for as long as necessary to fulfil the purpose it was collected for.

8. Cookies

Our website may use cookies to improve your browsing experience, analyse website traffic, and enhance functionality.

You may disable cookies through your browser settings.

9. Your Rights

Under UK data protection law, you have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Restrict processing
• Object to processing
• Request data portability

To exercise any of these rights, please contact us at: info@excellencetravel.co.uk

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Excellence Travel Services LTD

Excellence Travel Services Ltd, 124 City Road, London EC1V 2NX, UK

Email: info@excellencetravel.co.uk